Privacy Policy

Clearances in Cornwall

Last updated: 11-09-2025

At Clearances in Cornwall, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This Privacy Policy explains what information we collect, how we use it, and the rights you have under UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

Contact information – name, address, email address, telephone number.
Service details – information related to the clearance services you request from us.
Payment information – where necessary to process transactions.
Communication records – any correspondence via email, phone, or social media.
Website usage data – such as IP address, browser type, and pages visited (if applicable).

2. How We Use Your Information

We use your information to:

Provide our clearance and related services.
Process payments and send invoices/receipts.
Respond to enquiries, requests, or complaints.
Keep internal records of jobs carried out.
Improve our services and customer experience.
Comply with legal and regulatory requirements.

We do not sell or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data on the following bases:

Contract – to provide you with the services you request.
Legal obligation – to meet our legal and regulatory requirements (e.g., waste disposal records, accounting).
Legitimate interests – to manage and improve our services.
Consent – where you have given clear consent (e.g., for marketing communications).

4. How We Store Your Data

Personal data is stored securely in electronic or paper form.
We keep data only for as long as necessary to fulfil the purposes outlined in this policy, and in line with legal retention requirements (e.g., tax records).
Once no longer needed, your data will be securely deleted or destroyed.

5. Sharing Your Information

We may share information with:

Service providers and partners – such as payment processors or IT support, where necessary.
Regulatory bodies – such as the Environment Agency, if required for waste disposal compliance.
Professional advisers – such as accountants or insurers.

All third parties are required to handle your data securely and in compliance with UK data protection law.

6. Your Rights

You have the following rights under data protection law:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your data (where legally possible).
The right to restrict or object to certain types of processing.
The right to data portability (to obtain and reuse your data).
The right to withdraw consent (where processing is based on consent).

To exercise these rights, please contact us using the details below.

7. Cookies & Website Use

If our website uses cookies, these may collect anonymous usage data to improve site performance and user experience. You can manage or disable cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please use our Contact form below.

Privacy Policy - Clearances in Cornwall