PRIVACY POLICY - CLEARANCES IN CORNWALL

Privacy Policy – Clearances in Cornwall
Effective Date: [11-07-2025]

At Clearances in Cornwall, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our business, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Clearances in Cornwall
Email: info@clearancesincornwall.co.uk
Phone: 07443274968

We provide house, office, and garden clearance services throughout Cornwall.

2. What Data We Collect

We may collect and process the following personal data:

  • Contact Details: name, phone number, email address, and address.
  • Service Details: property access information, clearance requirements, photos you share with us, etc.
  • Payment Information: billing address and transaction records (note: we do not store credit/debit card details).
  • Website Data: IP address, browser type, cookies, and pages visited (if applicable).

3. How We Use Your Data

We use your personal data to:

  • Provide and manage our clearance services.
  • Respond to enquiries and provide quotes.
  • Schedule and deliver services to your location.
  • Send invoices and process payments.
  • Comply with legal obligations (e.g. waste transfer documentation).
  • Improve our services and website.

4. Lawful Bases for Processing

We process your personal data on the following lawful grounds:

  • Contractual Necessity – to deliver our services.
  • Legal Obligation – to comply with waste disposal laws.
  • Legitimate Interests – to manage and improve our business.
  • Consent – for optional marketing (you can withdraw consent at any time).

5. Sharing Your Data

We do not sell your data. We may share it with:

  • Licensed waste disposal partners.
  • IT service providers or payment processors under contract.
  • HMRC or regulators, if legally required.

All third parties are required to keep your data secure and use it only for specified purposes.

6. How We Store Your Data

Your data is stored securely on protected systems and only for as long as necessary:

  • Customer service records: up to 6 years.
  • Financial/tax records: up to 7 years (for HMRC compliance).
  • Marketing data: until you unsubscribe or withdraw consent.

7. Your Rights

Under data protection laws, you have rights including:

  • Access to your personal data.
  • Correction of inaccurate data.
  • Erasure (in certain circumstances).
  • Restriction or objection to processing.
  • Data portability.
  • Withdrawal of consent (if applicable).
  • Right to complain to the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us using the details above.

8. Cookies & Website Tracking

If our website uses cookies or analytics tools, users will be informed via a cookie banner or pop-up. You may disable cookies in your browser settings.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us at:
Email: info@clearancesincornwall.co.uk
Phone: 07443274968